Joshua Sorg
Assistant IT Manager | Oak View Group | Benchmark International Arena
Who
Am I?
I am the Assistant IT Manager at Benchmark International Arena with Oak View Group.
I have a strong background in sports venue IT operations, food & beverage technology, and POS system management. Experienced in overseeing IT infrastructure, leading support teams, and executing system rollouts in high-volume environments. Skilled in digital and web design, and custom visuals to support promotions and operations. Known for streamlining workflows, driving compliance, and enhancing the guest experience through creative tech solutions and hands-on leadership.
I hold a B.S. in Information Architecture with a Minor in Intelligence Studies from the University of South Florida. As a strong foundation, my background also includes an A.S. in Network Security Systems – Digital Forensics and an A.A. in Humanities from Hillsborough Community College.
I thrive on problem-solving, innovation, and continuous learning, always seeking new ways to be creative, enhance technology, and perfect the user experience.
“Josh gets the job done in such a way that inspires others in the process. Any team would be fortunate to have Josh with them, bolstering the spirits of colleagues and customers alike.”
— Jordan Ryan, Technical Writer at KnowBe4
“Josh is an exceptionally intelligent and diligent individual, demonstrating remarkable technical prowess in his work. His willingness to continuously expand his skill set through learning new technologies and approaches is commendable.”
— Robert Vaughn, IT Service Desk Manager at Iron Bow Technologies
Work
Experience
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- Manage daily IT operations at Benchmark International Arena involving 300+ POS devices, including all-in-one terminals, handhelds, and tablets.
- Support, maintain, and administer user accounts across operational and administrative teams.
- Oversee deployment, configuration, and maintenance of F&B operational and administrative hardware, software, and system integrations.
- Lead digital content design for menu boards, promotional graphics, and venue branding using Adobe Creative Suite, Canva, and other design tools.
- Oversee system updates, security compliance (including PCI), and lead staff through task management, performance tracking, and ongoing training initiatives.
- Helped improve company revenue by maintaining low IT spending, creative problem solving, and hardware prioritization.
- Collaborate with vendors and internal teams to drive tech-enabled event solutions and operational improvements.
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- Management of 200+ POS, KDS, & user accounts @ Amalie Arena involving Windows, Android, and iOS platforms.
- Support & maintenance of Delaware North Admin office hardware, software, user accounts, and data management.
- Project Lead in Implementing Ticketing solution system ServiceNow into operation
- Instrumental in introduction of several different POS system Integrations @ Amalie Arena, including an arena wide RFP to MyVenue POS systems.
- Designed Digital Graphics using the Adobe Creative Suite, including being a design lead for private shows or location rebranding.
- Helped improve company revenue by maintaining low IT spending, creative problem solving, and hardware prioritization.
- Ensuring policies meet compliance through inventory management, mandatory updates, security checks, and account management.
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- Offered hardware/software support to co-workers and guests including the Windows, MacOS, Android, and iOS platforms.
- Created and led courses to improve co-worker and guest digital literacy to improve user experience and knowledge.
- Created digital displays for theming around the building utilizing Adobe Creative Suite and library proprietary software.
- Guest account creation & management.
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- Remote hardware/software support via inbound chat, phone, and email support.
- Manage & resolve several support mediums simultaneously maintaining positive resolution time.
- Investigate and offer resolution to billing inquires while managing customer expectations.
- Maintained high marks on issue resolution, chat satisfaction, and resolution time, leading to an early promotion with additional responsibilities.
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- Provide hardware/software support for iOS & Android including activation, data transfer, and general troubleshooting needs.
- Led peers in sales, customer satisfaction, and efficiency.
- Reached sales goals for hardware & cell service plans monthly to increase location ratings.
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- Customer Service and Professional Communication
- Time Management and Multitasking
- Problem Solving and Conflict Resolution
- Team Collaboration
- Attention to Detail
- Inventory and Process Management
- Point of Sale (POS) and Basic Technology Operation
- Workplace Organization and Efficiency
- Adherence to Policies and Quality Standards
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I earned my B.S.A.S in Information Architecture from the University of South Florida while working full-time and actively advancing my professional career. This experience strengthened my ability to balance rigorous academic coursework with real-world responsibilities, further reinforcing my commitment to continuous growth and adaptability.
Throughout the program, I focused on coursework directly aligned with my field, including user-centered design, systems analysis, information systems, web development, and digital content strategy. These studies not only deepened my technical and strategic knowledge but also immediately enhanced my contributions in the workplace, allowing me to apply classroom learning to solve complex challenges in real time.
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I completed my A.S. in Network Systems Technology with a concentration in Digital Forensics at Hillsborough Community College while simultaneously working full-time and developing my professional skill set. This hands-on program provided a strong technical foundation in networking, cybersecurity, and investigative techniques used to analyze and secure digital environments.
Balancing full-time work and education sharpened my time management and problem-solving abilities, while the curriculum deepened my understanding of key concepts such as network security, forensic analysis, system administration, and incident response. The knowledge gained from this program directly supported my career growth and continues to inform my approach to technology-driven solutions.
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I earned an A.A. in Humanities from Hillsborough Community College while balancing full-time work and professional development. This program provided a broad foundation in critical thinking, communication, and cultural understanding—skills that have proven invaluable across every stage of my career.
Through studies in philosophy, literature, history, and the arts, I strengthened my ability to analyze complex ideas, communicate effectively, and approach challenges with a well-rounded perspective. The experience not only enriched my intellectual curiosity but also enhanced my adaptability and interpersonal skills in dynamic work environments.
Adobe Creative Suite (particularly Premier, Photoshop, Illustrator), Canva, Heyzine Flipbook, Microsoft 365, Windows, MacOS, Linux, Android, iOS, Hardware Support, Software Support, Digital Design, Web Design, POS Back-end and buildout (Micros, MyVenue), ticketing services, Active Directory, Networking, Customer Service, Budget Management, Creative Problem Solving, Inventory Management, User Account Management and Creation, Digital Literacy Documentation and Course Creation, Rapid & Efficient Learning
Adobe Creative Suite (particularly Premier, Photoshop, Illustrator), Canva, Heyzine Flipbook, Microsoft 365, Windows, MacOS, Linux, Android, iOS, Hardware Support, Software Support, Digital Design, Web Design, POS Back-end and buildout (Micros, MyVenue), ticketing services, Active Directory, Networking, Customer Service, Budget Management, Creative Problem Solving, Inventory Management, User Account Management and Creation, Digital Literacy Documentation and Course Creation, Rapid & Efficient Learning
What Else Can I Do?
“Working with Josh at Benchmark International Arena has been nothing short of extraordinary. He consistently demonstrates incredible resolve, impressing both myself and our colleagues with his creativity, boundless drive, and unwavering passion for his work.
Beyond his technical and design expertise, one of Josh’s greatest strengths is his ability to think outside the box, offering fresh perspectives on the unique challenges we face throughout the year while managing an arena as a two-person IT team.
Josh has been an invaluable asset to our operations at the arena, and I am excited to see how much more he will grow with us.”
— Gordon Lamont, IT manager for Oak View Group at Benchmark International Arena
